Frequently Asked Questions
MACHINERIES and EQUIPMENT
Henan Daswell Machinery Philippines Inc. offers construction and mining equipment including concrete batching plants, crushers, block making machines, hollow block machines, self-loading mixers, and related spare parts.
Yes, we can customize machine configurations such as capacity, power type, size, and optional features based on your operational needs.
Absolutely. Our machines are designed and adjusted to comply with local regulations and conditions in the Philippines, including voltage compatibility and weather considerations.
SPAREPARTS
Yes, we maintain warehouses in General Trias (Cavite), Cebu, and Panabo (Davao del Norte) stocked with commonly used spare parts to ensure faster servicing and less downtime. For parts not available locally, we can promptly source them from our main factory in China, with standard lead times communicated upon request.
• Email: Sparepartsph@daswell.com
• Mobile/Viber: 0917 591 3261
• You may also reach our nearest warehouse (Cavite, Cebu, or Panabo) for assistance during office hours (Monday to Friday 8am to 5pm).
We schedule the dispatch and delivery of spare parts every Tuesday, except on holidays. Orders confirmed before Monday 12:00 noon will be included in the Tuesday shipment.
Delivery charges depend on your location, weight, and delivery method (courier, cargo, or in-house logistics).
Charges will be confirmed upon order placement. For urgent needs, please coordinate with our Parts Sales Department for expedited options and delivery fee estimates.
If parts are not in our Cavite warehouse, we’ll immediately process your request from our main factory in China. Standard lead time is 30 days, depending on availability.
INSTALLATION
Yes, we provide on-site installation and commissioning services by our trained technicians and engineers upon delivery of the equipment.
DELIVERY of EQUIPMENT and MACHINERY
AFTERSALES SUPPORT
We offer comprehensive aftersales services including technical troubleshooting, preventive maintenance, spare parts supply, on-site repairs, machine audits, and remote support.
• Service hotline: 0917 187 9255 / 0917 187 9684
• Email: salesph@daswell.com
• Official Facebook page
• Visiting our service office in Cavite
Our operations team offers fast response for emergency repairs. We provide on-site support when possible or remote troubleshooting if urgent.
Yes. Our engineers can provide online support via video calls, chat, or remote access tools to guide your team through troubleshooting steps.
Yes, we encourage clients to enroll in a Preventive Maintenance Plan (PMP). We will coordinate regular site visits to ensure your equipment runs smoothly and avoid costly breakdowns.
Yes, we offer Machine Audit Services to assess overall condition, usage efficiency, and compliance with operational standards. This is helpful for planning overhauls, upgrades, or replacements.
Yes. We offer refresher training and new operator onboarding sessions, either on-site or through remote training, upon request. Please note that this service comes with a corresponding charge.
Yes, we offer machine relocation support, capacity upgrades, and system retrofitting as part of our advanced aftersales services. However, the feasibility of these services depends on the machine model and variant, and corresponding charges will apply.
Yes. Clients will shoulder all mobilization costs—including transportation and lodging for any services conducted outside Metro Manila. Additionally, units that are no longer under warranty will be subject to service fees for inspection, troubleshooting, labor, and parts replacement (if applicable). A cost estimate will be provided before the service is deployed.
WARRANTY
Major mechanical components against factory defects. Electrical components, including electric motors and controls. This warranty excludes consumable and wearable parts (e.g., belts, filters, seals) and any damage caused by human error, misuse, or improper maintenance.
• Damage caused by misuse, negligence, or lack of maintenance
• Wear-and-tear parts (e.g., belts, filters, seals)
• Electrical damage due to improper power supply
• Unauthorized modifications or repairs
• Force majeure events (e.g., flooding, fire, earthquakes)
You can file a warranty claim through our service hotline, email, or by contacting your assigned service representative. Please prepare supporting documents such as the sales invoice, name plate, and a description of the issue.
Yes, if the unit is within warranty and located in Metro Manila. For areas outside Metro Manila, the service is still covered but the client will shoulder mobilization and lodging costs.
We continue to support all units even after the warranty period. Check-up, troubleshooting, labor, and parts will be chargeable, with a quotation provided before service.
Yes. Clients will shoulder all mobilization costs—including transportation and lodging for any services conducted outside Metro Manila.
Additionally, units that are no longer under warranty will be subject to service fees for inspection, troubleshooting, labor, and parts replacement (if applicable). A cost estimate will be provided before the service is deployed.